Support

We read every message and usually reply within two working days.

Restore purchases

Open Settings in the app and tap Restore purchases. Use the same Apple ID or Google account you bought with.

Cancel Studio

Studio is a subscription through your app store, so you cancel it there.

• iPhone: open the Settings app, tap your name, then Subscriptions, Five Minute Clay, Cancel Subscription.
• Android: open Google Play, tap your profile picture, then Payments and subscriptions, Subscriptions, Five Minute Clay, Cancel.

You keep Studio until the end of the period you paid for. To end a free trial without paying, cancel at least 24 hours before it ends.

Refunds

Apple and Google handle payments, so they handle refunds too. On iPhone, ask at reportaproblem.apple.com. On Android, see Google Play refunds.

My Embers or pots are missing

If you signed in on another phone, sign in with the same account here too. Your Embers, purchases and pots follow your account. Without an account they live only on the phone you used.

A lesson will not play

Make sure you are online the first time a lesson plays and that your media volume is up. If it still does not play, email us with the lesson name.

Delete your account

In the app, open Settings and tap Delete account. This removes your account and the data stored with it on our server. You can also email us from the address you signed in with and we will delete it for you. Deleting your account does not cancel Studio; cancel that in your app store as shown above.